Refund & Cancellation Policy

Thank you for shopping at Hilo Makhbaz Bakery. Please read this policy carefully. This is the Refund and Cancellation Policy for purchases made on our website https://www.hilomakhbaz.com.

Cancellation Policy:

  • Customers can cancel their order within a 10-minute window after placing it, provided the cancellation request is made before the delivery process begins.
  • To cancel an order, customers can contact us at 8009993355 or email us at mail@hilomakhbaz.com with their order details.
  • Once the 10-minute cancellation window has passed or the delivery process has started, we regret that we will not be able to accept any cancellation requests. However replacements can be made for products in your cart except Pastries & Cream Products, or Fastfood/Wazwan.

    • Return Policy:

    Conditions for Returns and Refunds

    1. Damaged or Incorrect Items

    If you receive an item that is damaged or incorrect:

    • Notification: You must notify us within 24 hours of receiving your order by contacting our customer service team at hilo.makhbaz@gmail.com/8009993355.
    • Evidence: Please provide photographic evidence of the damaged or incorrect item along with your order number.
    • Resolution: Upon verification, we will either replace the item at no additional cost or issue a refund based on your preference.

    2. Non-returnable Items

    Please note that due to health and safety regulations, all bakery and fast food items are non-returnable once they have been delivered. This includes:

    • Breads
    • Pastries
    • Cakes
    • Snacks
    • Wazwan, Fastfood or Any other perishable food items

    Refund Policy:

  • We strive to ensure that all products are delivered in perfect condition. Due to the perishable nature of bakery & food products, we do not accept returns.
  • We do not offer refunds on delivered products unless there was a mistake on our end or if the product was damaged during transit. Make sure to check all the products in your cart before placing the order and also at the time of delivery.
  • Delivery charges and taxes are non-refundable.

    • In case the refund is to be processed, & to verify your claim of a defect or damage, we require a receipt or proof of purchase. Please send us a copy of your bill, or the online order ID along with relevant images or videos of the defective product or please bring the item to the store of purchase if the claim cannot be verified though images. Please note we will not be offering a refund or replacement if the taste/ look of the item does not appeal to you if there are no damages or defects in the product. Our garnishes, recipes,size of product, and product packaging change from time to time and we are not obligated to post/communicate updates regarding the same verbally or via any digital or print platform.

    Store Collection / Delivery

    No refunds or replacements will be offered for orders or products if the items are not collected on the date for which the booking has been made. If the order placed is for delivery, and you are unavailable at the location when the delivery is being attempted or our agent is unable to contact you after repeated attempts or if an incorrect location has been mapped for delivery your order will stand cancelled and no refund will be processed for the same. Please ensure you reconfirm all details of your order at the time of booking such as contact details, date and time of pick up or delivery, quantities, flavours etc.

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment or e-transfer, within 3 working days.

     

    Partial Refunds

    Partial refunds can be made in the case of unavailability of a certain items during order processing, completion of delivery. Replacements can be made, given your consent and interest, for an item of the same value.

    Contact Information: For any queries regarding our Refund & Cancellation Policy, please feel free to contact us at: Phone: 8009993355 Email: mail@hilomakhbaz.com

    Please note that by placing an order with Hilo Makhbaz you agree to abide by the terms and conditions of our Refund & Cancellation Policy